Overview

While most companies boast about offering a 100% satisfaction guarantee on their products, so you can return it, with us you get to keep our products! Why? Because you’re not buying our products, they’re all free! So even if you are unsatisfied with your products or your membership services, you get to keep the products (we won’t make you pay to ship them back like the other companies do), but you can get your money back on the membership subscriptions and services (since that’s all you’re actually paying for anyway)…and you can do this by cancelling your membership within 30 days of your initial sign up. It’s that simple! Our only question is, why aren’t all the other health companies doing this? SYRONA Health Org. is truly a one-of-a-kind organization, and a genuine trailblazer in the health industry!

Our refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Also, the refund policy only applies up to the value of a 30-day Copper Membership package (i.e. you can’t order a large quantity of monthly membership credits, and still get a refund on the full amount of the order). If your order exceeds the current Copper Membership package price, you will only be refunded the amount of a 30-day Bronze Membership package, at the price-point on the day of your purchase. It is recommended, if you are uncertain as to whether or not you will like the products and membership with SYRONA Health Org., that you simply order the smallest package, with the product and/or membership level you wish to try.

To complete your return, we require a receipt or proof of purchase (i.e. order number).

Please do not send your products back to us. We recommend gifting them if you choose not to use them.

Once your request for a refund is received, we will send you an email or text to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. One of our representatives may need to schedule a phone call with you in order to complete your request.

Once your refund claim has been approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, which varies by bank and/or credit/debit card processing company.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted by your financial institution.

Next contact your bank or credit card company. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at syrona@mail.com so that we can further assist you in the matter.

Returns and replacements
Only regular priced offerings may be refunded. Sale offerings cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at syrona@mail.com and one of our representatives will reach out to you regarding the exchange process. Do not attempt to return any product until you receive specific instructions from one of our representatives. If you send your product out, prior to receiving proper instructions from one of our representatives, we may not receive the product you are attempting to exchange, and therefore we may not be able to fulfill the exchange for you.

To return your product, you should first speak with one of our representatives on the proper method and shipping address. As stated above, if you send your product out, prior to receiving proper instructions from one of our representatives, we may not receive the product you are attempting to exchange, and therefore we may not be able to fulfill the exchange for you.

You will be responsible for paying for your own shipping costs for returning your item initially. Also, shipping costs are typically non-refundable. If you receive a refund, the cost of return shipping will usually be deducted from your refund. In the case of damaged or unusable product, we will cover any excess shipping charges, and those will be calculated upon completion of the return claim process.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item. We also can’t be held responsible for any shipments once they leave our or your possession and are given to the courier responsible for delivering the package.

For a full and comprehensive explanation of our Refund Policy, please read our general Terms & Conditions on syrona.org (link in footer).

Contact us at info@syrona.org for additional questions.