Membership Refund & Resolution Policy
Overview
At +SYRONA, we believe in standing behind our membership experience and the extraordinary nutritional formulations we provide to our members. Unlike conventional supplement companies, +SYRONA operates through a private membership model in which members pay for membership services and benefits, while qualifying nutritional products are provided as complimentary provisions of membership.
Our exclusive 23-Day +SYRONA Challenge gives new members an opportunity to experience our nutritional formulations, explore available membership benefits, and discover what makes +SYRONA different. If your membership experience does not meet your expectations, our Membership Assurance Program provides qualifying members with an opportunity to request a refund of up to the value of a 30-day Copper Membership package, subject to the terms outlined below.
Our governing philosophy is straightforward: We extend our membership benefits through clearly defined agreements, offered in good faith with explicit conditions and boundaries. Membership does not create unlimited entitlement, and generosity does not constitute an assumption of unlimited responsibility. These principles protect the interests of our members, preserve the integrity of our nonprofit health ministry and private membership association, and ensure the long-term sustainability of our organization.
23-Day Membership Challenge
The 23-Day +SYRONA Challenge is an introductory membership evaluation program intended to provide new members with sufficient time to experience their membership benefits and evaluate the nutritional products included with their enrollment. Because products are shipped following enrollment, members will ordinarily receive their provisions several days into their initial 30-day membership period.
The 23-Day Challenge allows members to evaluate their experience before making a decision regarding continued participation. Individual experiences may vary, and members should follow applicable product directions and discontinue use when appropriate. Participation in the challenge does not require members to consume a minimum quantity of any product or continue using a product that causes discomfort.
Membership Refund Eligibility & Submission Period
For first-time members enrolled under this policy, the standard Membership Assurance claim period applies exclusively to their initial 30-day membership and begins on the 23rd day following the original enrollment date, concluding at the end of the 37th day. Members may submit their Membership Resolution & Refund Request during this period. Approved standard membership refunds become eligible for processing only after completion of the initial 30-day membership period.
This schedule accommodates the ordinary shipping and delivery period while allowing members to evaluate their initial membership experience. In the event of a backorder, pre-order, or fulfillment delay, each affected complimentary product will receive its own 23-Day Challenge evaluation period beginning upon confirmed delivery. When membership provisions are delivered in multiple shipments, the evaluation period for each delayed product will be determined independently, ensuring that members have sufficient time to experience all products included with their qualifying membership.
For membership benefits affected by such fulfillment delays, the corresponding Membership Assurance claim period will begin on the 23rd day following confirmed delivery of the associated product and conclude at the end of the 37th day following delivery. However, all refund requests remain associated with the qualifying membership itself, rather than individual products. No approved membership refund will become eligible for processing until the initial 30-day membership period has concluded and the member has been afforded at least 23 days following confirmed delivery of every complimentary product included with that membership. All refunds remain subject to the eligibility requirements and limitations established under this policy.
Requests submitted during the designated claim period will be reviewed according to the membership agreement and refund terms applicable at enrollment. Members may contact Member Services at any time regarding billing concerns, delivery issues, product-quality matters, or other service questions. A Membership Resolution & Refund Request submitted within an applicable claim period will remain valid while any outstanding product evaluation periods are completed, with final refund processing subject to the conditions established under this policy.
Membership Refund Limitations
Membership refunds are limited to the actual amount paid for the qualifying 30-day membership, up to the value of a 30-day Copper Membership package. This represents the maximum standard refund available under the Membership Assurance Program, not an automatic entitlement to that amount. The actual refund amount depends on the qualifying membership payment, applicable enrollment terms, and verified transaction details.
Only the qualifying 30-day membership amount is refundable. Shipping charges, handling fees, processing fees, administrative charges, and other applicable or related fees are non-refundable under the Membership Assurance Program. These amounts are excluded from the calculation of the qualifying membership refund.
Purchasing multiple membership credits, additional membership periods, or larger membership packages does not increase the maximum eligible refund amount. Refund eligibility and amounts are determined according to the membership terms and pricing applicable at the time of the original transaction.
Promotional Memberships & Discounted Offerings
Membership packages purchased at promotional, discounted, or specially reduced rates, including recurring subscription memberships, are not eligible for refunds under the 23-Day +SYRONA Challenge or Membership Assurance Program. Refund eligibility applies exclusively to qualifying membership packages purchased at their regular published, non-discounted rates.
This exclusion includes recurring subscription discounts, limited-time sales, special enrollment incentives, promotional offers, and other reduced-price membership arrangements, unless expressly stated otherwise in the terms of a specific promotion.
Membership Resolution & Refund Request Procedure
All standard Membership Assurance refund requests must be submitted through the official +SYRONA Membership Resolution & Refund Request Portal, accessible through our Member Services page. To submit a request, members will be asked to provide:
- Membership identification and original transaction information.
- A written explanation of their membership experience and reasons for requesting a refund.
- Relevant information concerning products received and evaluated.
- Supporting photographs or documentation when applicable and reasonably available.
- A final acknowledgment confirming the accuracy of the submitted information.
Members are encouraged to provide accurate, complete descriptions so that Member Services can understand their concerns and determine the appropriate resolution. A concise explanation is sufficient when it adequately describes the concern. Members are not required to disclose sensitive medical information. Additional verification may be requested when reasonably necessary to resolve discrepancies, verify the transaction, or investigate suspected misuse.
Members experiencing technical difficulties with the portal may contact Member Services for assistance. If the portal is temporarily unavailable, Member Services may provide an alternative method of submitting a timely request.
Membership Resolution Opportunities
Before completing the refund process, members may be offered alternative resolutions intended to address their concerns and preserve the value of their membership experience. Depending on the circumstances, these may include additional membership assistance, educational resources, consultation opportunities, product assistance, or extensions of eligible membership benefits.
These alternatives are entirely voluntary. Members are not required to accept additional products, services, consultations, or membership extensions as a condition of receiving a qualifying refund. Acceptance of an alternative resolution will be documented, including any agreed changes to membership benefits or outstanding refund requests.
Products & Quality Control
Nutritional products provided through qualifying +SYRONA memberships are complimentary membership provisions and ordinarily do not need to be returned when requesting a membership refund. Members should not ship products to +SYRONA unless specifically instructed by Member Services.
In certain circumstances, particularly those involving product-quality concerns, suspected manufacturing defects, damaged packaging, or other matters requiring investigation, +SYRONA may request that a member retain or return a product for laboratory examination or quality-control purposes. When a return is requested, Member Services will provide the appropriate instructions and applicable shipping arrangements.
Members should promptly report suspected product defects, contamination, or adverse reactions rather than waiting for the standard Membership Assurance claim period. Product-quality concerns are addressed separately from the introductory membership refund program.
Once an order has been properly packaged and transferred to a third-party shipping carrier, +SYRONA assumes no responsibility for subsequent shipping delays, loss, damage, misdelivery, or other issues arising during transportation and delivery. Responsibility for the shipment rests with the shipping carrier upon acceptance, and any claims concerning shipping or delivery must be directed to the carrier responsible for the shipment.
Refund Verification, Review & Approval
Each Membership Resolution & Refund Request is subject to verification and individual review by +SYRONA Member Services. The review may include confirmation of membership enrollment, payment records, fulfillment information, applicable refund terms, previous account activity, and documentation relevant to the request.
+SYRONA reserves the right to investigate credible evidence of fraudulent transactions, unauthorized activity, material misrepresentations, or violations of clearly disclosed membership and promotional eligibility requirements. Requests may be declined when they do not satisfy the applicable refund terms, as established in the original membership agreement.
A member’s dissatisfaction, prior legitimate refund, or decision not to continue membership does not independently establish fraud or misuse. Members will receive confirmation that their request has been submitted and will be notified of the final determination.
Membership Integrity & Grey/Black List Policy
+SYRONA maintains internal membership-integrity procedures, including Grey List and Black List classifications, to protect the integrity of its membership programs, prevent abuse, and preserve the responsible administration of membership benefits.
Accounts demonstrating documented patterns of fraudulent activity, repeated promotional exploitation, material misrepresentation, or violations of applicable membership agreements may be designated for additional review. Depending on the circumstances, such designation may result in additional verification requirements, restrictions on future promotional eligibility, or ineligibility for future membership enrollment. These restrictions may also affect access to future +SYRONA offerings, including newly developed nutritional formulations, products, and membership services.
Requesting or receiving a legitimate membership refund does not automatically constitute misuse or result in Grey List or Black List designation. Members may contact Member Services to request review of an adverse eligibility determination.
Membership Cancellation & Future Payments
Membership cancellation and Membership Assurance refund eligibility are separate processes. Recurring memberships receive an automatic subscription discount and are not eligible for refunds under the 23-Day +SYRONA Challenge or Membership Assurance Program. Subscription memberships are intended for members who have elected to continue their membership benefits at a reduced rate.
Members may manage or cancel future recurring membership payments through the applicable account-management options or by contacting Member Services. Cancellation of future recurring payments does not constitute a request for a refund of any previous membership payment, nor does it entitle members to refunds for membership periods already initiated.
Likewise, submitting a Membership Resolution & Refund Request does not automatically cancel a separate recurring membership arrangement. Cancellation must be specifically requested within the applicable cancellation period and in accordance with the governing membership terms. Members are encouraged to review their account settings and upcoming payment schedules when making changes to their membership.
Approved Refunds
Once a membership refund has been approved and becomes eligible for processing under the applicable membership terms, +SYRONA will initiate the refund exclusively to the original payment method. The refund will be limited to the approved qualifying membership amount, excluding non-refundable shipping charges and other applicable fees.
The time required for refunds to appear in the member’s account may vary depending on processing schedules, banking procedures, and the financial institutions or third-party payment processors involved.
Late or Missing Refunds
If your approved refund has not appeared in your account, please first review your original payment method and recent account activity. Financial institutions may require additional processing time before funds become available. If your financial institution cannot locate the refund after the applicable processing period, please contact +SYRONA Member Services with your refund case number so that we can investigate.
Damaged, Defective, Missing, or Incorrect Products
If you receive a product that appears damaged, defective, compromised, or incorrect, or if an expected product is missing from your order, please contact Member Services as soon as reasonably possible. Provide your membership order number and a description of the issue. Photographs of the product, packaging, or relevant lot information may be requested when applicable to assist our investigation.
Depending on the circumstances, +SYRONA may offer an appropriate replacement, additional product assistance, or another resolution. Do not return or discard a product that is the subject of an active quality-control investigation until you have received appropriate instructions, unless retaining it would create a safety concern.
Product-quality and fulfillment assistance is available to all members, including returning members, and is not restricted by the first-time membership eligibility requirements or submission periods of the Membership Assurance Program.
Product replacements and other resolutions are provided at +SYRONA’s discretion following review of the circumstances. Shipping-related claims involving loss, damage, delays, or misdelivery after carrier acceptance are governed by the shipping responsibility provisions of this policy. Replacement availability and delivery times may vary.
Contact & Additional Information
For questions regarding membership services, refund eligibility, products, or an existing refund request, please contact:
+SYRONA Member Services
Email: info@syrona.org
Phone: (877) SYRONA-7
For a complete explanation of your membership rights, responsibilities, and applicable conditions, please review the membership agreement, as well as the general terms & conditions published on SYRONA.org.
This policy forms part of the applicable membership terms and should be interpreted consistently with the membership agreement accepted at enrollment.
